Responsible Gaming

Drake Casino supports a balanced approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. This page provides practical information to help you stay in control, understand the risks and take action if gambling begins to affect you or the people around you.

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and the outcome of each game is determined by chance or the rules of the game. Previous results do not change the likelihood of a future result. A losing session does not mean that a win is due, and a winning session does not mean that further wins will follow.

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Only gamble with money you can afford to lose after essential costs have been paid. Gambling funds should never come from rent, mortgage payments, household bills, food, education, medical expenses or money set aside for other important purposes. Do not borrow money, use credit to chase losses or sell personal belongings to continue gambling.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. When your time or money limit has been reached, stop playing, even if you are winning or feel that a better result may be close.

Practical ways to stay in control

Set a spending limit before each session and do not increase it during play.
Set a time limit and use a reminder so that gambling does not continue longer than planned.
Take regular breaks and avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
Keep gambling separate from everyday spending and review your transactions regularly.
Do not gamble to win back money you have lost.
Do not let gambling interfere with work, study, sleep, relationships or other interests.
Avoid continuing simply because you have already spent money or because you believe a win is likely to be close.
Talk openly with someone you trust if you are concerned about your gambling.

Gambling is not a reliable source of income. A budget, a spending limit and a willingness to stop are important safeguards. If you find that you cannot follow your own limits, consider taking a break or using stronger account controls. Asking for help early can make it easier to regain control.

Tools and account controls

Depending on the services and account features available to you, Drake Casino may provide tools to help you manage your gambling. These can include deposit limits, loss or spending limits, session reminders, time-outs and self-exclusion options. The availability and operation of a tool may depend on your account, the relevant product and applicable requirements.

Set limits before you play

A limit can help you make a decision in advance, before emotions or excitement influence your choices. Consider setting a daily, weekly or monthly amount that reflects what you can comfortably afford. You may also choose a maximum session length. A limit should be realistic, but it should not be treated as a target or an amount you are expected to spend.

If you ask to reduce a limit, the change should generally take effect in line with the applicable account process. Increases to limits may be subject to a delay or additional confirmation. Do not assume that a limit has changed until the updated setting is visible in your account or you receive confirmation through the available service channel.

Take a break or self-exclude

A time-out can be useful when you want to step away from gambling for a short period. Self-exclusion is a stronger measure that prevents or restricts access for a selected period or until the relevant process is completed. It should be considered if gambling is no longer enjoyable, if you are spending more than intended or if you have tried to stop but continued.

A self-exclusion request is not a way to reverse losses, cancel completed transactions or guarantee that gambling-related advertising will stop everywhere. You remain responsible for following the terms of your account and for not attempting to access services through another account or method. If you request self-exclusion, do not create a new account or ask another person to gamble on your behalf.

To ask about available limits, time-outs or self-exclusion, use the support or account-management options provided on the Drake Casino website. If you are already worried about your gambling, consider seeking independent support as well as applying an account control. Account tools can help, but they may work best when combined with a personal plan and support from people you trust.

Recognising gambling harm and getting help

Gambling harm can develop gradually. It may affect finances, mental health, physical health, relationships, employment or study. You do not need to wait until a serious problem has developed before asking for help. Early action can make it easier to regain control and reduce the effect gambling has on your life.

Warning signs may include

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to cut back or stop.
Chasing losses by gambling again to recover money that has already been lost.
Hiding gambling activity, transactions or losses from family, friends or colleagues.
Borrowing money, missing bills or using savings to continue gambling.
Gambling to escape loneliness, stress, low mood or other difficult feelings.
Thinking about gambling throughout the day or finding it hard to concentrate on other responsibilities.
Neglecting relationships, work, study, sleep, health or personal commitments.
Selling belongings or using financial products to obtain money for gambling.
Feeling guilt, shame, hopelessness or distress because of gambling.

If any of these signs apply to you, stop gambling and take practical steps straight away. Log out, apply a time-out or self-exclusion, remove easy access to gambling funds and tell someone you trust what is happening. Do not try to recover losses through further play. Losses cannot be guaranteed to return, and continued gambling can make financial and emotional problems worse.

You can also consider speaking with a qualified financial counsellor, health professional or gambling support service in Australia. Independent support can help with budgeting, debt, relationships, mental health and strategies for stopping or reducing gambling. Support may also be available for family members and friends who are affected by another person's gambling.

If you need urgent help

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent help through local emergency services or an appropriate crisis support service. If you are supporting someone else in immediate danger, stay with them where possible and seek urgent assistance. Gambling problems can feel overwhelming, but support is available and taking one immediate step can help create safety.

Protecting young people and maintaining a safe account

Gambling services are intended for adults who meet the applicable legal age and account requirements. People under 18 must not use a gambling account or access gambling services. Do not share your account, password, payment method or device with a child or another person.

Parents and carers can reduce the risk of young people accessing gambling by using device controls, keeping passwords private, enabling age restrictions and monitoring shared devices. Do not leave an active gambling account open or payment details accessible. Young people should also understand that gambling outcomes are not a dependable way to make money.

An account is intended for the registered account holder. Allowing another person to use it may create security, privacy and responsible gaming risks and may not be permitted under the applicable terms. If you believe an account has been accessed by someone else, secure the account and use the available support options promptly.

Our approach to responsible gaming

Drake Casino aims to provide clear responsible gaming information and practical account controls. We may take steps where account activity, age information or other circumstances raise concerns. We may also ask for information needed to protect customers, comply with applicable obligations or assess whether an account can continue to be used.

Responsible gambling is a shared responsibility. The safest approach is to understand the risks, set limits before playing, stop when those limits are reached and ask for help early. If you have questions about the controls available on your account, review the relevant account area or contact Drake Casino through the support channels made available on the website.

If you are supporting a friend, partner or family member, try to approach the conversation calmly and without blame. Explain what you have noticed, encourage them to seek independent support and avoid lending money for gambling or helping them hide losses. You can also seek advice for yourself, as gambling harm can affect the wellbeing and finances of people close to the gambler.

This information is general guidance and is not financial, legal or medical advice. Gambling laws, support services and account features may change. Always check the current information available to you and seek independent professional advice where appropriate.