Drake Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Drake Casino services. Please read them carefully before creating an account, depositing funds or playing games. By using the site, you confirm that you understand and accept these terms, together with any additional terms shown for particular products, promotions or services.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Drake Casino website, mobile services, games, account features and related services. References to Drake Casino, we, us or our mean the relevant operator of the service. References to you or your mean the person accessing the website or using an account. If you do not agree with these terms, you must not use the service.

Review contents

You are responsible for reading these terms and any information displayed on the website before taking part in a game or transaction. Specific games, payment methods, promotions and other features may have additional rules. Those rules form part of these Terms & Conditions when they apply to your use of the relevant feature. If an additional rule conflicts with these terms, the additional rule will apply only to the relevant feature, unless stated otherwise.

The service is intended for people who are legally permitted to participate in online gambling in their location. Availability can vary by Australian state or territory and may be affected by applicable laws, technical restrictions or changes to the service. You must not use the website where doing so would breach a law or regulation that applies to you.

You must use the website only for lawful purposes and in accordance with these terms.
You must not attempt to interfere with the security, operation or availability of the website.
You must not use automated tools, scripts, bots or other software to access or interact with the service unless expressly authorised.
You must not copy, reproduce, modify, distribute or commercially exploit website content without permission.
You must not use the service to facilitate fraud, money laundering, prohibited payments or any other unlawful activity.

We may update these terms when necessary, including to reflect changes to the law, technology, available services or operating requirements. The updated version will apply from the date it is published or otherwise made available, unless a different effective date is stated. You should review this page regularly. Continuing to use the service after an update indicates acceptance of the revised terms.

2. Eligibility, accounts and verification

Eligibility

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must provide accurate information when registering and must not create or use an account on behalf of another person. We may refuse access where participation is not permitted, where we cannot complete required checks or where other legal or operational restrictions apply.

Account security

Your account is personal to you. You are responsible for keeping your login details, passwords, devices and verification information secure. Do not share your credentials with another person or allow another person to use your account. You must tell us promptly if you believe your account has been accessed without permission, if your details are no longer accurate or if you identify suspicious activity.

You may generally hold only one account unless we have approved another arrangement in writing. Opening duplicate accounts, using another person’s details or attempting to avoid an account restriction is not permitted. Where multiple accounts appear to be connected, we may review them and take appropriate action under these terms and applicable requirements.

Identity and source-of-funds checks

We may ask you to confirm your identity, age, address, payment ownership or other information before allowing particular activities. We may also request documents or information to meet legal, security, responsible gambling or anti-money-laundering obligations. You must provide information that is complete, current and genuine. If requested information is not provided, cannot be verified or raises legitimate concerns, access to some or all services may be delayed, restricted or declined.

We may retain records of account activity, communications, verification material and transactions for as long as reasonably necessary or as required by law. Personal information is handled in accordance with the applicable privacy information published on the website.

Suspension and closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, compliance, responsible gambling, suspected fraud, breach of these terms, inaccurate information, technical issues or other legitimate operational reasons. We may also act when required by law or by a relevant authority. You must not attempt to open a new account or access the service while a restriction applies.

If you want to stop using the service, you may request account closure or use any available gambling management tools. Account closure does not remove obligations that arose before closure. Any permitted balance or transaction will be handled in accordance with applicable law, verification requirements and the relevant account or payment rules.

3. Games, deposits, withdrawals and promotions

Games and results

Games are provided for entertainment and involve financial risk. You should only play with funds you can afford to lose. Game rules, available markets, stakes, outcomes and other features may vary and may be displayed on the relevant game screen. You are responsible for checking the rules before placing a wager or participating.

Game outcomes are determined by the applicable game system and its recorded result, subject to correction of an obvious technical or operational error. We may void, reverse or review a transaction where there has been a system fault, pricing or display error, interrupted connection, suspected manipulation or other circumstance that makes the transaction invalid under the applicable rules. We will handle such matters consistently with these terms and applicable requirements.

Deposits and payment methods

Deposits must be made using a payment method that you are authorised to use. The name and details associated with the payment method may need to match your verified account information. We may reject, delay or review a deposit where the payment cannot be authorised, appears suspicious, does not meet the relevant requirements or is affected by a technical or financial institution issue.

You are responsible for checking the amount and destination of each transaction before confirming it. You should also consider any fees, conversion costs or restrictions applied by your bank, payment provider or other financial service. We do not control charges imposed by third parties. We will not ask you to provide payment credentials through an unverified or suspicious channel.

Withdrawals and balances

Requests to withdraw funds may be subject to account verification, payment checks, applicable game rules and legal requirements. We may use a permitted payment method associated with your account or request further information before processing a withdrawal. Processing times can vary because of verification, payment providers, weekends, public holidays, technical matters and other factors outside our direct control.

You must not use the account as a bank account, payment collection service or means of transferring funds to another person. We may review unusual activity and may delay or restrict transactions where required to protect you, the service, payment systems or the integrity of the games.

Promotions and offers

Promotions, bonuses, rewards and promotional competitions are subject to the specific terms displayed with the offer. Those terms may include eligibility conditions, participation requirements, expiry rules, contribution rules, limits and restrictions. You should read the applicable offer terms before opting in or using a promotion. Unless stated otherwise, a promotion is personal, cannot be transferred and may be withdrawn or changed where permitted.

We may refuse or remove a promotional benefit where an account is ineligible, information is inaccurate, multiple accounts are involved, the offer has been misused or there has been a breach of the relevant promotional terms. Any action will be taken subject to applicable law and the terms of the offer.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should remain a form of entertainment, not a way to earn income or recover losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for essential expenses. Avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to win back money you have lost.

Use available deposit, spending, time or session controls where suitable for you.
Take a break or request account closure if gambling is no longer enjoyable or feels difficult to control.
Do not borrow money, sell personal items or use credit irresponsibly to gamble.
Do not ask another person to gamble for you or use another person’s account.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Responsible gambling tools and restrictions may take effect in accordance with the settings and process shown on the website. A restriction may not be reversible immediately, and creating another account to avoid it is not permitted. If you are concerned about your gambling, stop playing and seek support from an appropriate Australian counselling or support service.

Privacy and communications

We collect and use information to provide services, manage accounts, process transactions, verify identity, maintain security, meet legal obligations and improve the website. The types of information collected and the way it is handled are explained in the applicable Privacy Policy. By using the service, you acknowledge that relevant operational communications may be sent to the contact details associated with your account, subject to applicable law and your communication preferences.

Website content and availability

We aim to keep website information accurate and services available, but online services may be affected by maintenance, outages, telecommunications failures, device issues, cyber threats or other events. We do not guarantee that every feature will always be available, uninterrupted, error-free or suitable for every device. You are responsible for using appropriate security software and a suitable internet connection.

Website content, branding, software, graphics, text and other materials may be protected by intellectual property rights. You may use them only as permitted for personal access to the service. Nothing in these terms gives you ownership of our intellectual property or permission to use it outside the ordinary use of the website.

Complaints, liability and governing law

If you have a question or complaint, use the support or contact process made available on the website. Provide enough information for the issue to be reviewed, including relevant transaction or account details where appropriate. We may need to verify your identity before discussing account information.

Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation. To the extent permitted by law, we are not responsible for loss caused by your breach of these terms, misuse of the service, unavailable communications, third-party payment systems, events outside reasonable control or your failure to protect account details.

These terms are intended to operate subject to the laws and legal requirements that apply to the service and to your use of it in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.